Shipping & Return Policy

Shipping

Jo’s Beauty Store currently ships online purchases within Pakistan only. We offer Cash on Delivery (COD) via Trax Courier and use a personal rider service for Karachi deliveries.

  • Orders are processed Monday to Saturday during business hours.
  • Orders placed outside business hours will be processed on the next working day.
  • No shipping on Sundays.

Shipping Costs

  • Flat shipping rate: PKR 250 nationwide
  • Karachi deliveries: PKR 200
  • Free shipping may be offered as part of special promotions.

Order Tracking

Once your order is placed, you will receive an order confirmation email. For order inquiries, email info@josbeautystore.com with your order number in the subject line.

Returns/Exchanges

We stand by the quality of our products and want you to be 100% satisfied with your purchase. However, we only accept returns or exchanges for defective, damaged, or leaked products.

Return Eligibility:

  • Returns are only accepted for defective or damaged items due to manufacturing issues or shipping mishandling.
  • We do not accept returns for items that have been used, mishandled, expired, or purchased from third-party retailers.
  • The return request must be initiated within 15 days of the original shipping date.

How to Request a Return/Exchange:

  1. Email us at info@josbeautystore.com with a detailed description of the issue.
  2. Attach clear pictures as proof of damage, leakage, or quality concerns.
  3. Our representative will contact you to review and process your request.
  4. If approved, we will issue a replacement or store credit. Refunds are not offered.
  5. You will receive an email confirmation once the return/exchange is processed.

Processing Time: Please allow up to 2 weeks for us to process returns after receiving the returned item.

For further assistance, feel free to contact our customer support at info@josbeautystore.com.

×